Terms of Service

These Terms of Service ("Terms") govern your use of the website and services operated by Compra Moves ("we," "us," or "our"), a moving and junk removal company based in Tennessee. By requesting a quote, booking a service, or using our website, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree, do not use our website or book a service. For questions, contact us at jonb@compramoves.com or (615) 239-1555.

Compra Moves provides residential and commercial moving services, junk removal, and property cleanouts throughout Middle Tennessee. The specific scope of services for each job is agreed upon at the time of booking or confirmed in writing prior to the appointment.

We reserve the right to decline or discontinue any service request at our discretion, including requests involving unsafe conditions, inaccessible locations, or items we are unable to legally or safely transport.

Services described on our website are subject to availability. Scheduling is confirmed only after you receive a booking confirmation from us directly.

Quotes provided by phone, text, or online form are estimates based on the information you supply. A final, binding price is provided on-site before any work begins, once our crew has assessed the actual scope of the job. No work will commence until you have accepted the on-site quote.

Pricing is based on the volume of items to be removed, accessibility of the property, number of flights of stairs, and any special handling requirements. Additional charges may apply if the actual scope of work differs materially from what was described at the time of the initial quote.

We do not charge hidden fees. Any charges beyond the on-site quote will be disclosed and agreed upon before additional work is performed.

Payment is due upon completion of services unless otherwise agreed in writing prior to the time of your appointment. We accept [cash / credit card / check — confirm with client]. For jobs booked and paid online, payment is processed at the time of booking through our secure payment provider.

If payment is not received at the time of service completion, we reserve the right to pursue collection through lawful means, including recovery of reasonable attorney's fees and costs as permitted under Tennessee law.

All prices are in U.S. dollars. Applicable taxes, if any, will be itemized separately.

We understand plans change. To cancel or reschedule your appointment without penalty, please contact us at least [X hours/days] before your scheduled appointment time.

Cancellations or reschedules made within [X hours/days] of your appointment may be subject to a cancellation fee of [$ amount or % of estimated job total]. This fee covers crew scheduling costs and reserved time that cannot be reassigned on short notice.

To cancel or reschedule, contact us by phone at (615) 239-1555 or by email at jonb@compramoves.com. Cancellations submitted only through online forms are not guaranteed to be received in time — please call if your appointment is within the notice window.

If we need to cancel or reschedule due to circumstances on our end — such as crew illness, vehicle issues, or severe weather — we will contact you as soon as possible and prioritize rescheduling at your earliest convenience at no additional charge.

You are responsible for ensuring our crew has safe and legal access to the property at the scheduled appointment time. This includes unlocking gates, disabling alarms if needed, and ensuring pathways are clear of hazards.

You are responsible for clearly identifying all items to be removed before work begins. Once items have been loaded and removed from the property, we cannot retrieve or return them. We are not liable for the removal of items that were not intended for removal if they were not clearly separated or identified prior to the start of the job.

If our crew arrives and cannot safely access the property or begin work due to conditions outside our control, the visit may be treated as a cancellation and the applicable cancellation policy may apply.

We are unable to transport or dispose of the following items under any circumstances:

• Hazardous materials including gasoline, motor oil, paint, solvents, and pesticides
• Propane tanks, compressed gas cylinders, or flammable materials
• Asbestos-containing materials
• Medical waste, biohazardous materials, or sharps
• Explosives or ammunition
• Any item prohibited from disposal under Tennessee state or local regulations

If prohibited items are discovered during a job, we reserve the right to leave them on-site and adjust the scope and pricing of the job accordingly. You are responsible for the lawful disposal of any prohibited items.

If you are unsure whether an item can be removed, contact us before your appointment and we will advise accordingly.

We take care of your property and belongings. Our crews are trained to handle items safely and to protect floors, walls, and door frames during removal. In the event that damage occurs to your property as a direct result of our crew's negligence, please notify us within 48 hours of the completed job.

Our liability for property damage is limited to the reasonable cost of repair or replacement of the damaged item, not to exceed the total amount paid for the service. We are not liable for pre-existing damage, damage to items in poor condition, or damage resulting from conditions outside our control (such as items that are inherently fragile or not disclosed as such at the time of service).

We are not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services, including loss of use or loss of income.

Nothing in these Terms limits our liability for personal injury or death caused by our negligence, or any other liability that cannot be excluded under applicable Tennessee law.

Our services are provided "as is" and "as available." We make no warranties, express or implied, regarding the results of our services beyond what is expressly stated in these Terms or agreed to in writing at the time of booking.

We do not guarantee that all items designated for donation will be accepted by receiving organizations, or that all materials designated for recycling will be recyclable under local facility guidelines. In such cases, items will be disposed of responsibly through lawful means.

You agree to indemnify and hold harmless [Company Name], its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your breach of these Terms, your misrepresentation of the scope or nature of items to be removed, or your failure to disclose prohibited items prior to the start of a job.

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of law provisions. Any dispute arising from these Terms or our services that cannot be resolved informally shall be submitted to the courts of competent jurisdiction in Tennessee.

Before initiating any formal legal proceeding, you agree to contact us in good faith at [email address] to attempt to resolve the dispute informally. We will make reasonable efforts to do the same.

We may update these Terms from time to time to reflect changes in our services, business practices, or applicable law. When we do, we will update the effective date at the top of this page. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

For services already booked at the time of any update, the Terms in effect at the time of booking will apply to that job.

If you have questions or concerns about these Terms, please reach out: